Contact Us
We’d Love to Hear From You. Questions, comments, feedback, or collaborations — we’re here and happy to connect.
How Can We Help?
We’re always glad to hear from you. Whether you’re reaching out about your visit, looking to collaborate, or simply want to say hello — use the form below or reach us directly.
Customer Support Hours
Our team is available during the following hours to respond to messages:
Monday – Friday: 8:00 AM – 5:00 PM (PST)
Saturday – Sunday: Limited support (responses may be delayed)
Typical response time: 24–48 hours
Send us a message
Send us a message
Send us a message
Direct Contact
Prefer reaching us the old-fashioned way? You can call or email us directly:
Email: [Email goes here]
Phone: [Phone number]
Head Office: [Address goes here]
Tax & Invoicing Contact: [Email goes here]
Collaboration Inquiries: [Email goes here]
Vendor/Wholesale: [Email goes here]
Community & Partnerships
We’re proud to partner with local artists, musicians, florists, and nonprofit groups. If you’re interested in collaborating — whether it’s for an event, mural, product, or fundraiser — select “Collaboration” in the contact form or email us at [Email goes here]
Find a Location Near You
Looking to call a specific branch or check hours?
Visit our Locations Page for address details, phone numbers, maps, and café-specific inquiries.
Find a Location Near You
Looking to call a specific branch or check hours?
Visit our Locations Page for address details, phone numbers, maps, and café-specific inquiries.
Gift Cards & Loyalty Support
For help with:
Digital or physical gift cards
Points not syncing
Redemption issues
Please contact: [Email goes here]
Coffee & Menu
Do you offer non-dairy milk options?
Yes! We offer oat, almond, soy, and coconut milk. Just let your barista know your preference.
Are your pastries baked in-house?
We bake many of our items fresh daily in our flagship kitchen, and we also collaborate with local artisan bakeries for select seasonal items.
Do you have gluten-free options?
We do! While we are not a certified gluten-free kitchen, we carry a rotating selection of gluten-free baked goods and our Harvest Bowl is fully gluten-free.
Ordering & Services
Can I place an order online?
Yes! You can order drinks, pastries, and some seasonal menu items online for pickup at participating locations. Order Now
Do you deliver?
Some locations offer delivery via Uber Eats or DoorDash. Availability depends on your local café.
Do you offer catering?
Absolutely. We offer small-scale catering for offices, meetings, and events — including breakfast boxes, pastry platters, and group coffee carafes. Fill out the Contact Form and select “Catering Request” to get started.
Gift Cards & Loyalty
Do you sell gift cards?
Yes! Digital and physical gift cards are available in-store and online. They can be used at any Millhouse Café location.
How does your loyalty program work?
Every purchase earns points that can be redeemed for free drinks, treats, or discounts. Sign up through our newsletter or in-store app to start earning.
I lost my gift card or didn’t receive my loyalty points. What do I do?
No worries — email us at [Email goes here] and we’ll take care of it.
Locations & Hours
What are your hours?
Each location has slightly different hours. Visit our Locations Page for current times and contact details.
Are you open on holidays?
We’re typically closed on major holidays (Thanksgiving, Christmas, New Year’s Day). We’ll post special hours on our website and social media in advance.
Do you take reservations?
Seating is first-come, first-served. However, we do our best to keep things flowing and cozy for everyone!
Frequently Asked Questions
Still curious? We’ve got answers to the most common questions below.
Let’s Stay in Touch
Follow us for daily updates, new seasonal drops, and behind-the-scenes coziness:
Instagram: [Social media handle]
Facebook: [Social media handle]
TikTok: [Social media handle]
Pinterest: [Social media handle]